Shipping Policy

Shipping

This site does not represent our physical inventory.  From time to time, we may not have a part in stock.  If this is the case, customers will be notified immediately of the anticipated date of shipment.  If the delay does not work for the customer, we are open to cancelling the order or changing the shipping method.  However, shipping amounts are not waived for this reason.  Orders overnighted after receipt are still subject to that fee, etc.

Estimated shipping and handling fees are based on the amount of your order. Due to confusion over shipping charges in the past, you will  find an estimated shipping cost located in your shopping cart. For the most part this will be the actual cost of shipping; however, there are some oversized parts listed on our site (e.g. bumpers, facias, step rails, etc.) which cannot be shipped by regular ground shipping. These items will incur addition shipping charges based on their actual dimensions and weight and will be shipped truck freight. Please keep this in mind when ordering larger items. If there is a major disrepency in estimated and actual shipping costs, we will correct the amount and contact you with your new shipping total.

We will no longer ship orders to addresses different from the customer's billing address. Due to issues with credit card theft, we will only ship to the billing address of the credit card number given. We apologize for this inconvenience, but this policy change is for the safety and protection of the cardholder. Before an order is shipped, the billing address will be verified. If the address does not match, you will be notified before your order is cancelled.

Ground Shipping

Ground shipping takes approximately 2-7 business days to receive, depending on destination. FedEx Ground shipping is available to the 48 Continental United States only. Orders shipped to Alaska and Hawaii will have additional shipping charges. APO orders cannot be shipped ground.

Overnight

Overnight shipping is available. Overnight and expedited charges are non-refundable for any reason. We keep our freight charges as low as possible through discounted structures with our carriers and we are not eligible for refunds.  We cannot be held liable for any unforseen delays.  This includes but is not limited to missed connections, weather, and addresses the carrier could not locate.  All orders must be received by 3:00 PM PST to ensure next day delivery. Overnight orders placed on Friday and 2-Day orders placed on Thursday will be delivered the following Monday.

Truck Freight (Oversized Items)

Truck freight applies to any oversize item that cannot be shipped via FedEx. In the event that your item is deemed oversized, we will contact you via e-mail with an approximate shipping estimate.

Canada and All International Shipping

International shipments are a case by case basis.  When contacted via email, we can provide a quote for shipping to an international location if it is a location and appropriately sized item that our international shipper services.

Hazardous Materials

We are not licensed to ship hazardous materials.  Some items (airbags, pretensioned seat belts, etc.) will still show available on the website.  Unfortunately, at this time we are not able to remove them from the catalog.  If your order falls under this category, we will notify you and proceed with a cancellation of the order.

Discontinued Parts: Not all discontinued and/or older parts and/or accessories are available for immediate shipment. Please call or email to confirm availability on shipping of discontinued and/or older parts and/or accessories. There will be no returns or exchanges on discontinued and/or older parts and/or accessories. They are considered “Final Sale.”

Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundablecharge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions about core charges please feel free to contact us and we will be happy to answer them.

International Orders: Due to the cost of shipping internationally, the shipping prices calculated at checkout do not apply. You will be charged estimated shipping costs at the time of shipping. Any additional charges incurred will be billed separately. If you order a part that is Oversize, Heavyweight or may have unusually high shipping costs, we will contact you prior to shipping to give you a shipping estimate. At that time, we will ask for written or verbal consent to charge you actual shipping costs. Internationals Buyers are responsible for all costs incurred while shipping the product to their given address. This includes, but is not limited to insurance, import taxes, or duties. International orders will only be shipped to the credit card billing address. There are no exceptions.